Terms and Conditions
Terms and Conditions
Welcome to Gardaly. These Terms and Conditions govern your use of our website gardaly.com and your purchase of products from us.
By accessing or using our website and purchasing products, you agree to be bound by these Terms. Please read them carefully.
1. Privacy and Data Protection
1.1. Gardaly is committed to protecting your privacy. We will collect, use, and store your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.2. You agree to keep your account credentials confidential and to notify us immediately if you suspect any unauthorised use of your account.
1.3. The information you provide during registration and purchase must be accurate and truthful. Providing false or misleading information may result in cancellation of your order or account.
1.4. By placing an order with Gardaly, you consent to the processing and sharing of your personal data with trusted third parties solely for the purpose of fulfilling your order, including suppliers, delivery agents, and regulatory authorities where necessary.
2. Customer Support
2.1. Our customer service team is available to assist you with any queries, concerns, or complaints relating to your orders or our website.
2.2. You can contact us via email at gardalyofficial@gmail.com or through the contact form available on our website.
3. Shipping and Delivery
3.1. Delivery times will be communicated to you during the ordering process and are based on working days (Monday to Friday).
3.2. Delivery may sometimes occur on weekends or public holidays, but this is not guaranteed.
3.3. You are responsible for ensuring the delivery address provided is accurate and accessible. Please ensure that someone aged 18 or over is available to receive and sign for your order.
3.4. We will make up to three delivery attempts to the specified address. If delivery is unsuccessful after three attempts, your order may be returned to Gardaly and additional shipping fees may apply for re-delivery.
3.5. Shipping costs are calculated based on factors including delivery location, parcel size, and weight.
3.6. Our delivery partners are not authorised to enter your property, leave parcels in insecure locations, open packages, or deliver to persons under 18 without identification.
3.7. We are not liable for customs or import duties that may apply to international orders. Customers are responsible for ensuring compliance with local import regulations.
3.8. Delivery policies also apply to any products sold via third-party sellers on our platform.
4. Cancellation and Returns
4.1. Under UK consumer law, you have the right to cancel your purchase and return goods within 14 calendar days of receiving your order ("cooling-off period").
4.2. To be eligible for a return, products must be returned in their original condition, including all packaging, accessories, and documentation.
4.3. Certain items such as personalised or perishable goods may be exempt from the right to return.
4.4. To initiate a return, please contact our customer support team at gardalyofficial@gmail.com.
4.5. Refunds will be processed once the returned items have been received and inspected.
5. Faulty Goods and Exchanges
5.1. If you receive faulty or damaged products, please contact us immediately. We will arrange for a replacement or refund in line with the Consumer Rights Act 2015.
5.2. Exchanges for products (such as different sizes or alternatives) are subject to availability and must be arranged within 14 days of receipt.
6. Changes to Terms
6.1. Gardaly reserves the right to update or modify these Terms and Conditions at any time without prior notice.
6.2. Continued use of the website following changes constitutes acceptance of the new terms.
7. Governing Law and Jurisdiction
7.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
7.2. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or require further assistance, please contact us at gardalyofficial@gmail.com.
Thank you for shopping with Gardaly.
The Gardaly Team